Heating and hot water
Heating and hot water problems can become urgent, especially in cold weather or where children, older people, or health needs are involved.
Record the dates and times the heating or hot water stopped, any error codes, room temperatures if safe to measure, and every report you made.
If you smell gas or believe there is an immediate danger, contact emergency services or the gas emergency line. For repair delays, a dated timeline can support a complaint.
It can be urgent, especially in cold weather or for vulnerable residents. Your landlord policy and the risk level matter.
Yes. Receipts may help show extra costs, but whether they can be recovered depends on your circumstances.
Add each failure to your timeline, including dates, photos, and what the contractor said.
